Employer: Anchora
Location: Gauteng (Remote)
Salary: Market Related
Job Type: Permanent
Sector: IT
Benefits: Training Contract, Vacation, Professional Growth
Reference Number: 2394038
Employment Equity: Yes
Application Deadline: 15 December 2026

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Vacancy Details

About the Role

Anchora is looking for an experienced IT Tech Support Level 3 professional to join its growing team.

In this role, you will provide advanced technical support, resolve complex infrastructure and system issues, manage Microsoft cloud environments, and collaborate with internal IT teams to deliver exceptional technical support to end users.

Key Responsibilities

1. Advanced Technical Support

• Handle complex and escalated technical support tickets.
• Assist with system engineering-related issues.
• Help manage and prioritise the service board as required.

2. User Support

• Provide advanced desktop troubleshooting and technical support to end users.
• Diagnose and resolve networking and connectivity issues.
• Resolve complex technical user issues promptly.
• Deliver real-time support while maintaining excellent customer service.

3. Microsoft Environment Administration

• Manage and support the Microsoft 365 environment.
• Administer device management through Microsoft Intune.
• Monitor and support endpoint security using Microsoft Defender.

4. System Management

• Manage user access and permissions.
• Configure and maintain endpoints.
• Implement and enforce device and security policies.

5. Escalation Handling

• Diagnose and resolve advanced technical issues escalated from lower support tiers.
• Collaborate with the internal IT team on complex system and infrastructure issues.
• Document troubleshooting steps, resolutions, and technical procedures.

Candidate Requirements

Qualifications and Experience

• At least 3 years of Level 3 Help Desk or IT Support experience.
• Previous experience working in a Managed Service Provider (MSP) environment.
• Strong troubleshooting and analytical problem-solving skills.
• Hands-on experience with Microsoft 365, Azure AD, Intune, and Windows Autopilot.
• A solid understanding of networking concepts, including DNS, DHCP, VPNs, and firewalls.
• Experience supporting Windows desktop environments and end users.

Work Requirements

• Ability to work remotely from Monday to Friday, 9:00 AM–6:00 PM US Eastern Time.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

What We’re Looking For

The ideal candidate should be:

• Organised and detail-oriented.
• Self-motivated and dependable.
• Confident and proactive.
• Flexible and adaptable.
• Collaborative and easy to work with.

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Closing Date: 15 December 2026

Interested candidates are encouraged to complete the application form before the closing date.